Common issues

The TV shows no scoreboard

Check the box is powered (LED on) and the HDMI cable is seated. Power-cycling the box is safe at any time — lanes recover their state, including a game in progress.

The tablet can’t reach the control page

The tablet must be on the same Wi-Fi network as the lane. Reconnect to venue Wi-Fi and reload. If only one lane is unreachable, restart that lane from the Fleet portal.

“No internet” — do we stop?

No. Play, scoring, corrections and even league night continue fully offline. League results and records queue on the lane and sync automatically when the connection returns.

A score was entered wrong three throws ago

Use edit-a-throw: pick the throw on the control page and re-enter it. The whole game recomputes. In bowling, tap the frame on the scoresheet.

A league match was claimed on the wrong lane

Release the claim from the leagues area on that lane’s tablet (before starting the game), then claim it on the right lane. If the game already started, finish or forfeit it and ask a manager to correct the result in the Fleet portal.

Still stuck?

Use Report a problem on the lane’s control page — it attaches the lane’s context automatically — or contact support.